Refund policy

Return and Exchange Policy
Thank you for shopping at aameli.in. We strive to provide high-quality women's garments to our customers. If you are not entirely satisfied with your purchase, we are here to help you understand our return process.
1. General Return Conditions
  • Items must be unused: To be eligible for a return, your item must be unworn, unwashed, unaltered, and in the same condition that you received it.
  • Original tags and packaging: The garment must be in its original packaging with all tags, labels, and hygiene seals intact.
  • Strict policy on used garments: We do not accept returns for garments that show any signs of wear, usage, perfume scents, or damage.
2. Mandatory Pre-Verification Process
To ensure a smooth return process and verify the condition of the order, we require a quick pre-verification before a return is authorized.
  • Image Upload Requirement: Before initiating a return, the customer must provide clear images of the actual product and the shipping packet/outer packaging.
  • Submission Link: These images must be uploaded and submitted via the designated link provided by our support team or in your order dashboard.
  • Approval: Once our team reviews the images and verifies that the item is intact and in its original packing, your return request will be approved, and the reverse pickup or shipping details will be shared.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
  • Used, washed, or damaged garments
  • Items missing their original tags or original outer shipping packet
  • Custom-stitched or altered garments
  • Items purchased during final clearance sales (if applicable)
4. How to Initiate a Return
  1. Go to your Orders section or contact our customer support team.
  2. Click on the designated verification link provided for your order.
  3. Upload clear photos of the garment showing its unused status (including tags) and the shipping packet with the shipping label visible.
  4. Submit the request. Our quality control team will review the photos within 24–48 hours.
  5. Once approved, you will receive an email confirmation with the next steps for package return.
5. Refunds and Exchanges
  • Refund Processing: Once your return is received physically at our warehouse and undergoes a final quality inspection, we will notify you of the approval or rejection of your refund.
  • Timeframe: Approved refunds will be processed back to your original payment method or via store credit within 5–7 business days.
Contact Us
For any questions regarding returns, please visit our Contact Us page or reach out to our support desk.